In Spain and Portugal, several hosts wanted us to communicate via Whatsapp.
If you communicate via Whatsapp, the AirBNB staff can’t see your messages. This means that if something goes wrong in
This happened to us. We reported a problem in a AirBNB in Spain. We did it on Whatsapp. The host aknowledged there was a problem. Then, after some days, we discovered that the AirBNB host had deleted these messages on whatsapp where he akbowledged there were a problem. In other words, he deleted evidence related to this problem.